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Welcome to Dog-Fence-Guy.com

Dog-Fence-Guy.com- Policies and Procedures

Shipping costs are automatically calculated based on product and quantity ordered and determined by UPS published rates.

Shipping Method:
UPS

Expedited Shipping:
We have expedited shipping options available for domestic orders. This includes Next Day, 2-day, and 3-day shipping options. Orders must be placed before 12pm Eastern Time Monday-Friday to receive guaranteed expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 12pm Eastern Time or on Friday/Saturday/Sunday normally ship the next business day.

Shipping Time:
Orders are normally shipped from our warehouse within 24 business hours of order placement. Please allow 5 - 7 business days for delivery.

Privacy & Security
This is the web site of Dog-Fence-Guy.com We can be reached via e-mail at CustomerService@Dog-Fence-Guy.com We collect payment information (e.g., credit card number and billing address) but no information on consumers who browse our website. The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website and order fulfillment. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products, special pricing and services or upcoming events. If you do not wish to receive such mailings, let us know by sending us e-mail at the above address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email address.
Returns & Replacements
All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:
1. Read and agree to the Returns Policy and Procedure above.
2. Email: CustomerService@Dog-Fence-Guy.com - We will need your order number and the Item ID number of the product you wish to return.

Refused Orders - Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping and a restocking charge of 20%.
Viewing Orders
Log in to view orders and order status. click here
Updating Account Information
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The Dog Fence Guy ® is an independent contractor for underground pet containment systems. We service all other brands, including Invisible Fencing ®, PetSafe ®, DogWatch ®, Innotek ® rechargeable as an independent contractor. Ask about our special prices for Invisible Fence ® brand trade ins and our Invisible Fence ® compatible batteries. Invisible Fence® is a trademark of Invisible Fence Company. Invisible Fencing ® is a registered trademark of Invisible Fence Company. PetSafe ® is a registered trademark of Radio Systems Corp. DogWatch ® is a registered trademark of Dog Watch, Inc. Pet Stop ® is a registered trademark of Perimeter Technologies, Inc. Perimeter Technologies ® is a registered trademark of Perimeter Technologies ®, Inc.

The Dog Fence Guy service areas:

We provide Professional Installation, Sales, Service, and Training of Underground Electronic Dog Fences in these areas of Lancaster, York, Lebanon PA, parts of Dauphin and Berks Counties: 

Lancaster and Lebanon, Pa

Adamstown 19501, Akron 17501, Bainbridge 17502, Bart 17503, Bausman 17504, Bird in Hand 17505, Blue Ball 17506, Bowmansville 17507, Brownstown 17508, Brunnerville 17543, Christiana 17509, Columbia 17512, Conestoga 17516, Denver 17517, Drumore 17518, East Earl 17519, East Lancaster, East Petersburg 17520, Elizabethtown 17022, Elm 17521, Ephrata 17522, Florin, Gap 17527, Goodville 17528, Gordonville 17529, Holtwood 17532, Hopeland 17533, Intercourse 17534, Kinzers 17535, Kirkwood 17536, Lampeter 17537, Lancaster 17601,17602, 17603,17604, Landisville 17538, Leola 17540, Lititz 17543, Manheim 17545, Marietta 17547, Martindale 17549, Maytown 17550, Millersville 17551, Mount Joy 17552, Mountville 17554, Narvon 17555, Neffsville 17601, New Holland 17557, New Providence 17560, Ninepoints 17509, Paradise 17562, Peach Bottom 17563, Penryn 17564, Pequea 17565, Quarryville 17566, Reamstown 17567, Refton 17568, Reinholds 17569, Rheems 17570, Rohrerstown 17603, Ronks 17572, Salunga 17538, Silver Spring 17575, Smoketown 17576, Stevens 17578, Strasburg 17579, Talmage 17580, Terre Hill 17581, Washington Boro 17582, West Willow Street 17583, Witmer 17585, Annville 17003, Campbelltown 17010, Cleona 17402, Colebrook 17402, Cornwall 17016, Fredericksburg 17026, Jonestown 17038, Kleinfeltersville 17039, Lawn 17041, Lebanon 17042, 17046, Mount Gretna 17064, Myerstown 17067, Newmanstown 17073, Ono 17077, Palmyra 17078, Quentin 17083, Rexmont 17085, Richland 17087, Schaefferstown 17088, Pa, Pennsylvania, Penna.

York County, Pa

Abbotstown 17301, Airville 17302, Bair 17305, Brodbecks 17329, Brogue 17309, Carroll Township, Chanceford Township, Codorus Township 17311, Conawego Township, Cross Roads, Craley 17312, Dallastown 17313, Delta 17314, Dover Township 17315, East Berlin 17316, East Hopewell Township, East Manchester Township, East Prospect 17317, Emigsville 17318, Etters 17319, Fairview Township, Fawn Township, Fawn Grove 17321, Felton 17322, Franklin Township, Franklintown 17323, Glen Rock 17327, Glenville 17329, Hanover 17331, Heidelberg Township, Hellam Township 17406, Hopewell Township, Jackson Township, Jacobus 17407, Lewisbury 17339, Loganville 17342, Lower Chanceford Township, Lower Windsor Township, Manchester Township 17345, Manheim Township, Menges Mills 17436, Monaghan Township, Mount Wolf 17347, New Freedom 17349, New Park 17352, Newberry Township, Railroad 17355, Red Lion 17356, Rossville 17358, Seven Valleys 17360, Shrewsbury 17361, Spring Grove 17362, Stewartstown 17363, Thomasville 17364, Wellsville 17365, Windsor 17366, Wrightsville 17367, York Haven 17370, York New Salem 17371, York Springs 17372, York 17401, York 17402, York 17403, York 17404, York 17405, York 17406, York 17407.

Don't forget to read our reviews from our customers in Lancaster, York,  Lebanon, Dauphin, and Berks Counties!